REFUND POLICY
Policy version: [1] January 2026
OVERVIEW
At Edsidera DMCC, we aim to ensure a smooth and enjoyable experience for all participants in our award programmes, including The Rising Star Award, The Little Star Award, The Karam Islamic Award, The Sunshine Squad, and bespoke programmes. Refunds vary depending on the type of programme, stage of participation, whether printed materials have been requested, and the payment route.
BESPOKE AWARD PROGRAMMES
- Once work on a bespoke award programme has commenced, full payment obligations apply and details are outlined within our bespoke contracts.
- If work has started but the programme has not yet been launched and no students have accessed it, a partial refund may be considered for the programme fee. Any printing, design work, or production of booklets that has commenced will be billed separately and must be paid in full due to external service costs.
- If the programme has been launched and students have accessed it, no refunds will be provided.
- Refunds for bespoke programmes may be considered only at Edsidera DMCC's discretion in cases of technical failure or non-delivery of services.
PARENT SIGN-UPS VIA SCHOOL OR ORGANISATION
- Once a parent has registered and payment has been processed, access to the programme is provided immediately. Refunds will not be provided once login credentials to the programme have been issued. Refunds may only be considered at the Provider's discretion in the event of technical failure, non-delivery, or other issues caused directly by the Provider.
- If printed booklets have been requested and produced, these costs are non-refundable.
- If the school or organisation has collected payment on behalf of Edsidera DMCC, any refunds must be issued through the school or organisation rather than directly from Edsidera DMCC.
TECHNICAL ISSUES
Edsidera DMCC makes all reasonable efforts to ensure our platform and resources are operational. We are not liable for interruptions caused by third-party systems, internet connectivity, or issues outside of our control.
HOW TO REQUEST A REFUND
- Refund requests should be submitted in writing to https://edsidera.com/.
- Each request will be reviewed individually, and any approved refunds will be processed in line with the applicable programme, stage of participation, associated costs, and payment route.
